Shipping & Handling charges are all non-refundable.

All international orders and their shipping charges must be prepaid in U.S. funds. Call, write, or Fax in advance to obtain a quote for the total cost of the order and shipping. All duties/import fees/border fees are the sole responsibility of the customer.

 

If you receive the wrong item in error, we will send a replacement by UPS Ground, and include a pre-paid label to return the incorrect item.

Backorders -

While we maintain a large inventory, some items may be out of stock and will require backordering.  We will notify you, the customer of the situation, so that a choice can be made to ship the full order or partial shipment. We will bill backorders separately, and bill what is shipped.

 

Shipping/Freight Damage -

Clay Planet’s responsibility for damage to your shipment ends when the shipping company accepts the shipment/package for transport. Examine your order for loss or damage immediately upon receipt - in the presence of the delivery company if at all possible. If loss or damage is determined, notify the shipping company immediately, and request a claims adjuster to make an immediate inspection if needed. Clay Planet will support your efforts, but we do not freely replace product lost or damaged by a shipping company. This is the shipping company’s legal responsibility to replace.

 

Refused & Returned Shipments –

All shipping returns must be pre-approved by Clay Planet. The return will be inspected by Clay Planet and if in satisfactory condition, we will issue a credit within 72 hours. A 20% restocking charge will be charged on all returns due to customer ordering errors or any issues not caused directly by Clay Planet.

The customer is responsible for freight (both ways) on any shipment refused or returned for any reason. All “collect” shipments will be refused. No future orders will be processed until the customer account has been cleared or future orders must be prepaid in full.